Refund Policy

1. General Policy

Refund requests are reviewed case by case. A payment does not automatically guarantee a refund.

Because services may involve digital access, consultation time, review work, setup effort, or custom preparation, eligibility depends on the type of product or service purchased.

2. Eligible Situations for Review

• duplicate payment
• billing error clearly confirmed
• service not delivered in the agreed scope
• technical problem that prevented access and could not be reasonably resolved

3. Situations That May Not Be Refundable

• change of mind after service access has been granted
• custom work already started or delivered
• digital content already accessed or downloaded
• subscription charges already disclosed and authorized

4. Subscription and Renewal Notice

If a subscription model is used, renewal timing, price, and cancellation pathway should be reviewed before purchase.

Refunds for recurring billing are not guaranteed and depend on timing, authorization status, and provider rules.

5. How to Request a Refund Review

Send your request to ssgpt6@aol.com and include:

• your full name
• email used for purchase
• payment date
• transaction reference if available
• clear explanation of the issue

6. Review Time

Refund review timing may vary depending on the issue, payment provider, and the amount of information needed to evaluate the request.